Also referred to as a NOC, a network operations center is a centralized location whereby IT support technicians are able to maintain, monitor, and supervise their clients’ networks. A lot of managed IT service providers (MSP) will utilize these center to make certain that their clients benefit from 24/7 uptime. A managed service provider will have three different options when it comes to using a NOC. This includes outsourcing to a third-party provider, maintaining an in-house NOC, or a mixture of both. Nevertheless, the responsibilities, functions, and services of a NOC will remain the same no matter how this is delivered.
What are the NOC ?
Before we can look into the benefits that are associated with a network operations center in further depth, it is first important to take a look at the services provided in a bit more detail. A network operations center provides a central point for the distribution and updating of software, as well as domain name and router management, network troubleshooting, coordination with affiliated networks, and performance monitoring.
However, that’s not all that you can expect from network operations center services. Other services that can be performed include application software installations, updating, and troubleshooting, as well as policy enforcement, shared threat analysis, antivirus scanning and remediation, video and voice traffic management, and email management services. In addition to this, other services that can be provided are backup and storage management, patch management and whitelisting, optimization and quality of service reporting, network discovery and assessments, firewall and intrusion prevention system monitoring and management, and performance reporting and improvement recommendations.
What are the benefits of NOC?
Now that you have a good understanding of what a network operations center and the different services that it can provide, let’s take a look at some of the benefits you can expect when making the most of this sort of service…
The first benefit associated with NOC services is that you will be able to lower your operating costs. Depending on the skill level of an IT labourer, you could find yourself spending anything from $61,000 to $98,000 per annum. This is a lot of money! It also does not include the expense of a benefits package. When you take this into account, it is not hard to see how putting together an IT department can be one of your business’ most significant expenses. This is why making the most of NOC services comes so highly recommended. You will also save yourself a lot of time too. Investigating applications, stockpiling information, and examining risk can all be outsourced to anetwork operations center. This gives you the capacity to focus on the core of your business instead.
Other benefits will include reducing downtime and managing security issues. You can find problems as soon as they happen thanks to 24-hour monitoring. This will ensure your systems are running all around the clock. This is vital for businesses today when you consider the fact that customers expect us to be available all of the time because of the Internet granting 24-hour access. Any downtime could result in a hugely detrimental impact on your company. Also, you need to consider security management. It seems a day does not go by without news of a data breach of some sort. Therefore, it is important to ensure your device and server security are consistent with current policies. Devices covered range from firewalls to routers and switches. You can ensure your system is protected with quality NOC services.
And, the benefits that have been discussed merely scratch the surface, as there are many other advantages to take into account as well. This includes the fact that any incidents will be handled immediately. You would not be able to guarantee that this would be the case if you were dealing with everything in-house. Aside from this, you will be able to make the most of the latest infrastructure with the highest levels of quality and you will get increased support, as well as exceptional protection from network attacks.
Hopefully, you now have a better understanding of what a network operations centre is and the different benefits that are associated with this. As you can see, there are many different NOC services available for companies to make the most of today, and we are likely to see more and more do this.