Stories for Your Mobile App

How to Create Great User Stories for Your Mobile App

One thing is certain in mobile app development: consumers must always come first. To understand how an application feature would provide value to the customer, developers must first comprehend the end user’s perspective. To provide the best user experience, all app developers must first study user narrative examples.

As a result, we plied these agile user stories as a mobile app development firm to produce more user-centered software programs. Furthermore, user stories help us to precisely understand the users, tasks, and environment of our products.

Aside from ensuring that you have appropriate design aspects for fintech, user stories may assist in enhancing the whole app user experience, similar to how the financial industry improves them now.
Fintech uses agile user stories to revolutionize practically every aspect of finance, from stock trading to payment and loans. As a result, if you want to provide the finest user experience possible, the following user narrative examples are your best friend.

What are user stories and how can they help in FinTech app development?

In the FinTech business, adopting user stories is essential for creating an app with high security, clean code, and efficient operation. User stories are recounted from the perspective of the client and are used to document a specific app function, such as digital financial services such as transferring money, withdrawing cash, and paying bills. So, how can consider the end-point users’ point of view help your fintech app development?

Let’s look at some of the benefits of having user stories:

  • Emphasize end-user demands by directly knowing and prioritizing their difficulties and pain areas that must be solved.
  • It encourages quicker team cooperation and openness. New features may be simply developed by the development and business teams.
  • Satisfies your consumers by tailoring your app’s features to their specific demands, resulting in a better in-app user experience.

How do you develop a user narrative for a Fintech app?

To keep the process of producing a user narrative flowing smoothly, you must first comprehend its fundamental aspects. This will assist you in developing a properly written user story that any reader can understand.

A user narrative has the following fundamental elements:

  • Description
    Criteria for Acceptance
    Members or groups

You may use the following basic format for building user stories for financial mobile apps:

Just remember to keep user tales brief and basic while writing them. To be easily understood, it should avoid unclear and superfluous language. If you want a complete how-to, here is a comprehensive tutorial on how to develop user stories that you may utilize.

Examples of User Stories:

1. User experience with monitoring your account balance – Your consumers must understand how much money they have in their accounts and how much of that balance is available for spending. So, monitoring their accounts personally through the bank might cause them a lot of trouble.
This is one of the most significant conveniences provided by fintech in their mobile apps. Users may check their balances as easily as ABC as long as they are enrolled in digital services.
2. User Experience with Money Depositing – What if consumers wish to deposit additional money into their accounts without physically visiting a bank? Fintech has made this process simple for clients as well!
The mobile deposit option allows the customer to photograph the cheque and upload it using the bank’s mobile app. This functionality is typically secure as long as the app adheres to high-security requirements and implementations. Fintech mobile applications examine images obtained immediately from the app and not saved on the user’s mobile device.
3. User Story for Money Transfer – Sending money using mobile applications might expedite the procedure. Unlike checks, digital money transfers may be done instantaneously, making it easier to monitor the user’s funds and avoid delays, particularly on big transactions.
Aside from the quick processing time, money transfers using fintech applications also save on service fees and paperwork. They can provide lower-cost external bank transfers.
4. User Story for Cash Withdrawal – Another breakthrough provided by fintech is the ability to withdraw money online. Money can be withdrawn online if customers have access to actual currency via cardless cash automated teller machines (ATM). But, you ask, how do they work?
Users are sent a unique code through text message or a fintech mobile app, which they may enter into a cash machine to withdraw money without using their credit or debit cards. This cardless technique can be implemented through the use of rapid response (QR) codes or near-field communication (NFC).
5. User experience with contacting customer service – Understanding banking operations might often leave us at a loss for words, which is where customer support services come in. The primary purpose of effective customer service is to avoid uncertainty and to handle further consumer requests. However, because certain client inquiries are repeated, responding to them using artificial intelligence (AI) software helps maximize agent availability and cut waiting time.
6. User Experience for Creating a New Account, thankfully, creating a new bank account is now quick and simple! It simply takes a few minutes to spare the consumer from having to go to the bank. Check out this user narrative on creating an online bank account.
7. User Experience with Bill Payment: – Mobile payments are without a doubt the most convenient, secure, and quickest payment method available. Mobile payments are also available around the clock, so your clients may complete these purchases at any time of day.


As technology advances, the fintech industry expands its offering of services aimed at making financial transactions more convenient. You see, although incorporating user stories into your banking app development process is simple, writing user stories is difficult. So here are some things to keep in mind when you travel.
To find the correct tale, leverage the proper user persona. Because the financial business might have a large number of users, classifying them will make your task simpler.
Exemplifications can help you write user stories. This will assist you in determining what questions to pose to your user story writers.
Make user stories a priority in the creation of your financial software. Users are prioritized. They are your project’s stakeholders, so addressing their demands via user stories is the key to your project’s success.